Studio policy

Appointments must be canceled at least 48 hours before the scheduled appointment.

Cancellations made less than 48 hours in advance will incur a charge of 50% of the service fee. This policy applies to rescheduling as well, any changes must be made at least 48 hours prior to the appointment.

After a second late cancellation, you will be responsible for 100% of the service fee.

Excessive cancellations and rescheduling may result in the requirement of a non-refundable deposit or termination of services.

No-shows will be charged 100% of the service fee. By booking an appointment and providing a credit card on file through Square, you authorize us to charge the card for any applicable fees resulting from cancellations or no-shows.

As a courtesy, each client is allowed a 10-minute grace period to arrive.

If you arrive within the grace period, the time will be deducted from your service, and no additional time will be added to the appointment.

If you are more than 10 minutes late, I reserve the right to cancel your appointment, and will fall under the No Show Policy. Excessive tardiness may result in termination of services.

Please be mindful that this is an appointment-based service. For services with processing times, tint removal from appointment may be required if you are late between your scheduled appointment time and the 10-minute grace period.

In the event that the card on file is not accepted for a late cancellation or no-show appointment, an account balance will be created.

All clients are required to pay their account balance in full before receiving any further services.

To ensure a focused and safe environment, no additional guests or children are allowed during appointments.

This is for safety and liability reasons, as certain services require you to keep your eyes closed for up to 1–4 hours (maximum 1.5 hours for lash lifts).

By Law, we cannot have children in a tattoo facility.

We appreciate your understanding.

Please review service protocols before your appointment to ensure we make the most of our time together.

There are specific pre-service instructions that must be followed.

Equally important is adhering to proper aftercare to maintain the longevity and health of your lashes.

Failure to follow these aftercare instructions may result in the discontinuation of services.

There are NO refunds on any services. If there is an issue with your lashes, you must contact me within 48 hours of your appointment. If you reach out within the 48-hour window, we can schedule a time for a complimentary correction.

In the case of a reaction, the client will not receive a refund but will be offered a free removal and the earliest available appointment within business hours.

If a client with a reaction cannot continue receiving services, any studio credit/gift card value can be transferred to a friend or family member or used to select products from the studio.

This policy applies to all services, including gift cards, prepaid services, and products.